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• 11:00 a.m. – 11:15 a.m. – The Engaged Customer Across a Connected Resort (ConverageOne) Speaker: Dan Burgin, customer experience solutions architect, ConvergeOne What does it mean to be a “connected resort”? We believe the best definition is to bring your Casino’s data to bear, just at the right moment, to engage customers, to enhance their experience at your resort and or casino all while providing a platform that is user friendly. The examples are endless for how this can enhance customer engagement, up sell resort services; dining experiences; offer discounts, point out advantages, remind the customers of their reservations and itineraries. Come learn how ConvergeOne has built an AI-driven chatbot platform that is cross functional making this easy to build, deploy, and maintain so you can start engaging your customers in exactly the way they want, and delight turning a onetime customer into a loyal customer. • 11:30 a.m. – 11:45 a.m. – Never Bet Alone (BetBull) In this session BetBull Founder Sadok Kohen will discuss how to bring the social element back to betting successfully and how to attract a new generation by doing so. • 12:00 p.m. – 12:15 p.m.
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